Return & Refund Policy
Thank you for shopping at ShopiPersia. We value your trust and want you to enjoy a smooth and reliable shopping experience with us. If you're not completely satisfied with your purchase, our return and refund policy is designed to make things right — simply, fairly, and transparently.
You have 7 days from delivery to request a return. Approved returns must arrive at the designated return address within 30 days of delivery.
What Can Be Returned?
Most eligible physical products can be returned if they meet the conditions below, unless specifically excluded by the product category or applicable law. If you're unsure whether your item qualifies, please contact us before sending it back.
- Unused and in original packaging — the item must be in the same condition you received it.
- All accessories included — cables, chargers, manuals, gifts, and any bundled items must be returned.
- Proof of purchase — a receipt, invoice, or order confirmation is required.
- Requested within 7 days — you must initiate the return in our system within 7 days of delivery.
Items That Cannot Be Returned
For hygiene, safety, legal, and licensing reasons, the following items are not eligible for return:
- Food, beverages, groceries, and other consumable products — including saffron, tea, nuts, sweets, spices, and gourmet items. These are generally non-returnable for health and safety reasons.
- Custom-made or personalized items — products sewn, tailored, engraved, printed, or altered specifically to your specifications (e.g., custom-sized garments, monogrammed items, made-to-order jewelry).
- Digital products — non-returnable once the file has been downloaded, accessed, or delivered electronically (including fonts, software, e-books, templates, and digital downloads), except where required by applicable law.
- Opened cosmetics or personal care items — for hygiene reasons.
- Items damaged by misuse or normal wear — after delivery.
Global Return Centers for Your Convenience
We maintain dedicated return offices across Europe, the United Kingdom, Australia, and the United States. This means you can easily return your package to a local address in your own country — without international shipping hassles or extra customs costs.
United States
Local return centers across the US for fast, domestic returns.
United Kingdom
Local return center in the UK — domestic shipping only.
All European Countries
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
Australia
Local return center for Australian customers — domestic shipping only.
Simply send your returned item to the nearest ShopiPersia Return Center in your region. Our team will handle the process quickly and efficiently to ensure you receive your refund or replacement without delay.
How to Request a Return or Refund
📋 Step-by-Step Return Process
Register Within 7 Days
Log into your account and register your return in our system within 7 days of delivery.
Get Approval
Our team reviews your request and provides return instructions, including your nearest local return address.
Ship Within 30 Days
Send the item to your local return center. It must arrive within 30 days of the original delivery date.
Get Refunded
Once received and inspected, your refund is processed within 5–10 business days.
To initiate a return, contact our support team at 📧 ShopiPersia@gmail.com or use the Contact Us form. Please provide:
- Your order number
- Product name
- A clear description of the issue
- Photos or videos (if applicable) to speed up verification
Return Shipping Costs
Damaged or Defective Items
ShopiPersia covers the return shipping cost as store credit. In special cases, when requested, we can issue a full refund directly to your bank account.
All Other Approved Returns
Customer is responsible for return shipping. Please use the cheapest available method — maximum reimbursable cost is €10 (or equivalent).
Refund Processing Time
After we receive and inspect your returned item, a refund will be issued to your original payment method within 5–10 business days. You'll receive an email confirmation once the refund has been processed. Depending on your bank, it may take additional time for the refund to appear in your account.
Refund Timeline by Payment Method
Credit / Debit Card
5–10 business days after processing
Bank Transfer
5–10 business days after processing
Cryptocurrency
1–3 business days after processing
Exchanges
If you received the wrong size, color, or variation, we're happy to exchange it for the correct item (subject to stock availability). Simply reach out to our support team with your order details, and we'll guide you through the exchange process.
Our Commitment to Quality and Trust
At ShopiPersia, transparency, honesty, and customer satisfaction are at the heart of everything we do. We continuously strive to improve our service and ensure your shopping experience is as smooth and reliable as possible.
We believe that trust is built through care, and our Return & Refund Policy is designed to protect your rights while maintaining the highest standards of fairness and quality.
Frequently Asked Questions
You have 7 days from delivery to request a return in our system. Approved returns must then arrive at the designated return address within 30 days of delivery.
Yes. We have return offices across the United States, the United Kingdom, all European Union member countries, and Australia. You return to a local address — no international shipping or customs costs.
Food, beverages, groceries and other consumable products; custom-made or personalized items; digital products once downloaded or accessed; and opened cosmetics or personal care items.
For damaged or defective items, ShopiPersia covers the cost. For all other approved returns, the customer is responsible. Maximum reimbursable cost is €10.
After we receive and inspect the item, refunds are issued within 5–10 business days to your original payment method.
Yes. If you received the wrong size, color, or variation, we'll exchange it for free (subject to stock availability).
Contact us within 7 days with photos or a short video. We'll cover return shipping and send a replacement or issue a full refund.
Digital products (fonts, software, e-books, templates) are non-returnable once the file has been downloaded, accessed, or delivered electronically — except where required by applicable law.
Need to return an item? 🕊️
Our support team is here to help. Register your return within 7 days of delivery.
